Refund policy
We have a 5-day return policy, which means you have 5 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, seal intact, unopened and in its original packaging.
USA orders are subject to a 15% restocking and return processing fee and the customer is responsible for shipping cost.
International orders are subject to a 25% restocking and return processing fee and the customer is responsible for shipping cost.
To start a return, you have to contact us first at theelectriceats@gmail.com
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at theelectriceats@gmail.com.
DAMAGES & ISSUES
Upon receiving your product, you have 24-hours to contact us immediately with photos and/or video if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.
NONREFUNDABLES
All sale items are FINAL SALE. No refunds or returns will be accepted.
The following items are also FINAL SALE and non-refundable:
• All digital products (eBooks, detox programs, guides)
• All services (coaching, consultations)
• All discounted/sale products (herbs or otherwise)
• Gift cards
REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@theelectriceats.com.
MISSING PACKAGES
All physical orders include a tracking number emailed to you upon fulfillment. If your order is marked as “delivered” but you did not receive it, you must notify us within 24 hours so we can assist you.
Please note: All shipments are insured up to $100 through the courier. If your package is missing, stolen, or mis-delivered, you must first contact your local courier/postal service to initiate the investigation or insurance claim associated with your tracking number. This is required for us to take further action.
After you open a claim with the courier, our team can support you with any documentation needed. Refunds or replacements cannot be issued if the courier’s claim is denied or if the 24-hour notification window has passed.
EXCHANGES
The fastest way to ensure you get what you want is to return the item you have (please refer to our return policy to request a refund), and once the return is accepted, make a separate purchase for the new item.