Will the herbs come with instructions?
Yes. Each herb is labeled with instructions. You can also visit each herb's respective landing page.
How do I store my herbs?
Oxygen will degrade herbs over time, so storing your herbs in a glass jar or food-safe bag kept in a cool dark area is best.
Can I reuse herbs?
Of course! Just allow them to airdry before storing it.
Leaves & Flowers: Can be used 2-3
Stems, Barks, and Roots: Can be resued up to 3-4 times
Can I take herbs while I'm on presciption medication?
We stronly encourage you to consult with an accredited medical professional before consuming, purchasing, or starting any herbal protocol.
Can I take herbs while pregnant?
Again, we stronly encourage you to consult with an accredited medical professional before consuming, purchasing, or starting any herbal protocal.
What does non-irradated mean?
It means we do not subject our herbs to ionized radiation to extend shelf life.
Where do you source from?
We work directly with healers of the Kichwa indigenous community who source Kawsaypac's medicinal herbs from the lush regions of the Andes and Amazonian Rainforest.
DOWNLOADING PURCHASED EBOOK(S)
How do I download a purchased eBook?
Upon placing your order, you will receive an email with an option to download the eBook(s) you purchased.
How do I save my eBook(s) to my iPhone?
To save your books follow the steps below:
1. Click on "view your order" in the confirmation email you receive.
2. In the window that opens, scroll down to "Download Your Products" and click "access downloads"
3. In the new window that opens, click "view"
4. On the bottom menu bar, click themiddle icon.
5. Under where it says "theelectriceats.com" click options and change "Send As"to "PDF"
6. Click "Save To Files" and choose the folder you'd like to save your ebook to
How long do I have access to the eBooks that I purchase?
You will have access to download your eBooks for 48 hours after purchase. After that time period, the unique link will expire. However, once you download the files, you may keep them for your personal use as long as you wish.
Why does the link to download my eBooks expire?
There are a variety of reasons why the link expires, but the main reason is that it makes it more difficult to forward the link to others allowing them access to the eBook— as the book should only be accessed by the party who purchases it.
Ok, so how do I get access to my eBook if the link expired?
Send an email to firstname.lastname@example.org with your order number and we will happily send you a new download link to access your eBook(s).
What if I change computers/devices?
If you need to move the eBook to another computer or device after the download period, you may transfer it by any means available to you. Otherwise send an email to email@example.com with your order number and we will send you a new download link to access your eBook(s).
Will I receive updates to the ebook?
Yes, if you have bought the book, you will receive free updates during the lifetime of the book. For each update, you will receive an email with a link to download it. Be sure to check SPAM.
GENERAL EBOOK QUESTIONS
Do you have physical hard copies?
At the moment we ONLY offer digital ebooks.
What file format are your ebooks?
All our digital downloads are in PDF format.
What software do I need to read an eBook?
If operating on a desktop or laptop, you can download the latest version of the free Adobe Acrobat Reader hereto read PDF files.
Is any special hardware needed to read an eBook?
There is no special equipment required. Almost any computer or mobile device with an Internet connection can be used.
Are all books available in eBook format?
Yes! All our books are solely published as eBooks.
How do I order an eBook?
To order an eBook, simply add it to your shopping cart. If you have any questions or need assistance, please contact The Electric Eats by email firstname.lastname@example.org.
Will I be taxed on my eBook purchase?
No. You will not be taxed for an eBook purchase.
If I purchase an eBook, when do I have access to the files?
You will receive an email to the email address you provided during the purchase. That email will contain a link to download the ebook. Be sure to check SPAM.
May I share my eBooks with others?
No. All of the content is copyrighted by The Electric Eats.
SHIPPING + REFUNDS + RETURNS
WHAT COUNTRIES DO YOU SHIP TO?
We currently only ship within the United States, as well as Canada and United Kingdom.
What courier do you ship with?
All products will be shipped via USPS and UPS.
All international orders are shipped via USPS Priority Mail Express International or USPS Priority Mail International.
For more information please visit our SHIPPING POLICY section.
When will my order be shipped?
We are a small team working fervently on your behalf, please allow 3-5 business days to process your order.
Expect processing delays up to 7-14 business days during sales, holidays and big promotions.
If the shipping address is outside the United States, please know the rules and regulations your country has for items allowed to enter. We are not responsible for any items held by customs if the country prohibits it's entry. For more details please view the International Orders + Customs section.
What if I never receive my item?
If your tracking information states your item has been received by USPS and has been delayed or not delivered, you will have to file a claim with the carrier.
Unfortunately, once the package has left our facility, we no longer have control over. We will do our best to assist you with providing any documentation to help with your claim.
Do you offer refunds?
We have a 5-day return policy, which means you have 5 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, seal intact, unopened and in its original packaging.
Returned items are subject to a 15% restocking and return processing fee.
International orders are subject to a 25% restocking and return processing fee.
ITEMS NOT ELIGIBLE FOR A REFUND:
- ALL eBooks, Programs, Coaching
- Gift Cards
- Discounted Products
For more details on how to request a refund please see our refund policy.
What about exchanges?
Yes. The fastest way to ensure you get what you want is to return the item you have (please refer to our refund policy), and once the return is accepted, make a separate purchase for the new item.
What if my order is shipped back to sender?
If the order is returned back to us due to an incorrect address or it's undeliverable you will have to pay the shipping fee again.
Can I cancel my order if it hasn't shipped?
Due to our varied processing time, you have a 1-hour window to contact us via email to cancel your order. This ONLY applies to purchase of herbs.
Cancellation DOES NOT apply to FINAL SALE items: ebooks, programs, coaching and/or gift cards.
INTERNATIONAL ORDERS + CUSTOMS
There are many factors that may affect or delay international shipments such as custom regulations and weather conditions.
All international orders are shipped via USPS First Class Mail or USPS Priority.
Once a package departs from the United States to its designated country please refer to the post office or customs in your country with the tracking information for further assistance on locating your package. You can also call the International Inquiry Center at 800-222-1811 for tracking information.
The Electric Eats is not responsible for any lost or stolen items and a claim must be filed prior to receiving a replacement as outlined in our Shipping Policy.
Keep in mind, Customs Fees are constantly changing for every individual country, we can not guarantee whether your country will or will not have customs fees added onto your order. These are rules and regulations governed by your country’s Customs and not The Electric Eats.
If customs fees are due at the time of pick up, the customer is responsible for these charges. If the customer refuses to pay their country's custom fees and the courier returns the package, a refund will be processed to the customer once the shipment arrives back to our fulfillment center AND after a 25% restocking fee is subtracted from the total of the order.
Still need help?
Please email us at email@example.com